FAQ

Find the repair service you'd like, add it to basket and checkout. Securely package your item with order confirmation, name, and address. Post it to the BRC. Your item will be repaired and returned to you. Find out more on our How It Works page.

Head to this page to read more about the different types of Timberland repairs. If you're still not sure, you can contact us and we'll be happy to guide you.

Wherever possible, we use authentic Timberland parts and materials. In the rare case this won’t work, Timberland has approved some close-match, high-quality alternatives.

The total cost depends on the specific repair being done. All repair costs are listed on the relevant product pages. For any specific repair questions, please use our contact form or email us on info@timberlandrepairs.com.

We're here for custom repairs, too. Tell us what you need through our Contact form and we'll work with you on a bespoke quote.

Shipping is not included. The customer is responsible for sending the footwear or item to the BRC. Return postage is charged based on location at checkout.